“App(s)” shall mean applications for mobile and includes VRgas App and VRgas Partner Apps for Delivery Partner and Merchant Partner and/or other Devices.
“Device(s)” shall mean a desktop computer, laptop computer, tablet, mobile phone, smart watch or such other electronic equipment.
“Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
“Sensitive personal data or information” consists of information relating to the following: Passwords; Financial information such as bank account or credit card or debit card or other payment instrument details; and Any of the information received under above clauses by VRgas for processing, stored or processed under lawful contract or otherwise.
The information we collect
This includes information submitted when you:
Depending on the VRgas services that you use, and your app settings or device permissions, VRgas may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a vendor or delivery partner, VRgas collects location information when the VRgas app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a customer, VRgas may collect location information when the VRgas app is running in the foreground. In certain regions, VRgas may also collect this information when the VRgas app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Drivers/Riders and delivery recipients may use the VRgas app without enabling VRgas to collect their location information. However, this may affect the functionality available on your VRgas app. For example, if you do not enable VRgas to collect your location information, you will have to manually enter your collection address. In addition, location information will be collected from the driver partner during your trip, even if you have not enabled VRgas to collect your location information.
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services, preferences expressed and settings chosen. In some cases, we do this using cookies, pixel tags and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information.
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and the third-party site or service you were using before interacting with our services.
We enable users to call or text each other through the VRgas apps. For example, we may enable delivery partners and recipients, to call or text each other without disclosing their telephone numbers. To provide this service, VRgas receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. VRgas may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.
If you permit the VRgas app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the VRgas app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
These may include:
VRgas may combine the information collected from these sources with other information in its possession.
Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience on the Platform.
Collection of Sensitive personal data or information:
We do not collect, store or process Sensitive personal data or information as part of our services on our Platform.
In addition to the cookies, we may also collect information to enable us to understand you better so that we can improve (i) your user experience; (ii) to assist our customer service and technical support personnel; and (iii) put processes in place to prevent fraud and unlawful use. To make the Platform effective and improve, certain information may be collected each time you access the Platform. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not be limited to, IP address, your server details, and duration of your visit, date, time or purpose of your visit. In addition to cookies we use web beacons, ad tags, pixels to advertise as part of the Platform. The above mentioned data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other associates to enhance and grow the user experience in relation to the Platform.
We make all efforts to ensure that we collect only such Personal Information that we believe to be relevant to record, support, and facilitate access to the Platform.
To the extent necessary to provide you the services on the Platform, we may provide your Personal Information to Third Party contractors who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain the Platform.
We may offer email, VRgas App notifications, SMS, multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the Platform may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a user in order to provide advertisements about goods and services of interest to you.
In the event we are required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you in accordance with the law.